At MOUS, we prioritize efficient and timely shipping to ensure you receive your orders as swiftly as possible. As a marketplace connecting buyers and sellers, we work closely with our suppliers to expedite the shipping process.

Beauty and Cosmetics: Orders are processed and shipped within 1-3 business days.

Fashion and Clothing: Orders are processed and shipped within 5-15 business days.

All deliveries across the UAE are free of charge. We partner closely with our suppliers to ensure quick handling and shipping. Should you need faster delivery, please contact our customer service.

For items eligible for return, we offer a 10-day return window from the date of delivery. To be eligible, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A valid receipt or proof of purchase is also required.

We will issue the refund within 48 hours of receiving the items, the refund may take 5-7 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as a store voucher.

To initiate a return, please contact us at business@mousmarket.com or utilize our live chat feature on the website.

Once you've placed your order, you will receive an order confirmation email that includes your order number. To track your order, please share this order number with us through our live chat feature. We will then provide you with a tracking link so you can see the status of your delivery. If you need any further assistance, our customer support team is always available to help.

You can use all the main Credit Cards world wide & Tabby in UAE and KSA.

MOUS adheres to the highest industry standards to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.